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If you still don't get an answer, try posting on the forums: http://portableapps.com/forums 20:41:11 [15:37] hello i've been looking at using thunderbird portable and having an issue launching it within a citrix desktop [15:38] i've added rules to allow the executable file to run through our application manager so i am further into my testing [15:38] however, the application just crashes when executable file is launched 20:43:35 pa_2856: do you even get a splash screen? 20:43:44 no i do not 20:43:44 Which executable did you allow? 20:43:53 thunderbird.exe and thunderbirdportable.exe 20:44:00 How is it installed in Citrix? 20:44:06 it needs both as adding just one still shows up being blocked 20:44:24 Yes, ThunderbirdPortable.exe just does some work to launch Thunderbird.exe so they both need to be allowed. 20:44:26 just using the folder from my documents (redirected to citrix) 20:45:15 all of our "user profile" folders are redirected to dfs which roam with us in our citrix desktop 20:45:34 so you have ThunderbirdPortable living in your Citrix Documents folder? 20:45:42 yes 20:45:57 along with the other folders (app, data,other etc) 20:46:05 Do you get any error when it crashes? 20:46:18 yes very generic error one sec i'll post it 20:46:38 Faulting application name: thunderbird.exe, version: 45.7.0.6233, time stamp: 0x58875c92 Faulting module name: KERNELBASE.dll, version: 6.1.7601.23539, time stamp: 0x57c99884 Exception code: 0xc06d007e Fault offset: 0x0000c54f Faulting process id: 0x470c Faulting application start time: 0x01d288933ba33551 Faulting application path: "PATH to FOLDER"\App\Thunderbird\thunderbird.exe Faulting module path: C:\Windows\syswow64\KERNE 20:46:53 event id 1000 20:47:04 the message was cutoff, can you post it to pastebin or github gist or something? 20:47:10 then an event id 1001 to follow 20:47:39 Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: thunderbird.exe P2: 45.7.0.6233 P3: 58875c92 P4: KERNELBASE.dll P5: 6.1.7601.23539 P6: 57c99884 P7: c06d007e P8: 0000c54f P9: P10: Attached files: These files may be available here: C:\localpat to user folderAppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_thunderbird.exe_e5229d3266bf6017a45a883ac28f9ae0cfb516e1_4 20:48:11 sorry very new to this.. not sure what pastebin is 20:48:30 http://pastebin.com/ 20:49:12 eventid 1001 Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: thunderbird.exe P2: 45.7.0.6233 P3: 58875c92 P4: KERNELBASE.dll P5: 6.1.7601.23539 P6: 57c99884 P7: c06d007e P8: 0000c54f P9: P10: Attached files: These files may be available here: C:\localpat to user folderAppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_thunderbird.exe_e5229d3266bf6017a45a883ac28f 20:50:13 pa_2856: paste the messages to pastebin and give us the link. those messages are too long to fit in IRC. 20:50:47 http://pastebin.com/PacRA8AP 20:51:05 http://pastebin.com/3JmSnxbA 20:51:13 "total noob here" 20:53:44 Hrm. It's likely an issue with citrix to some degree. When you try to launch ThunderbirdPortable.exe from the File explorer from Citrix, it tries to launch the app on the citrix server itself, not on your local machine, so it's probably some configuration somewhere that is causing the problem. 20:54:40 Whether it be security or missing components or something. 20:58:57 since the path to the file and config files for the profile is on dfs maybe it is having trouble launching that within citrix 20:59:13 unfortunately i can't see a way to copy the files locally to the server 20:59:20 as it may be against our company policies 20:59:30 i'll have to check with our IT staff if that is something we can test 21:00:16 trying it now on a test box.. stand by... 21:00:45 okay.. same issue with folder copied to local citrix server 21:02:12 okay i'll have to keep playing around it with 21:02:20 Yeah, it's likely not a path issue, it's likely some kind of security issue, something within the actual servers that citrix is running 21:02:25 or some kind of security set by IT. 21:02:29 just wanted to make sure that the two exe files were the only ones to have added tot he exception 21:02:39 That's my best guess. Maybe even missing runtimes that are required. 21:02:48 pa_2856: to the best of my knowledge that's all you should need. 21:02:57 okay sounds good. thanks for your help :) 21:03:03 have a good remainder of the day 21:03:18 You too :) 21:03:22 *** pa_2856 has quit (Quit: Page closed) 21:23:01 *** GizmoBot has quit (Quit: I have left you at the behest of Gizmokid2005. Adios!) 21:23:12 *** GizmoBot (~cinch@dedi2.gizmokid2005.com) has joined #portableapps 21:31:25 *** GizmoBot has quit (Quit: I have left you at the behest of Gizmokid2005. Adios!) 21:31:36 *** GizmoBot (~cinch@dedi2.gizmokid2005.com) has joined #portableapps 21:32:14 *** GizmoBot has quit (Client Quit) 21:32:26 *** GizmoBot (~cinch@dedi2.gizmokid2005.com) has joined #portableapps 21:43:08 *** GizmoBot has quit (Quit: I have left you at the behest of Gizmokid2005. 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