IRC Log from 2016-12-18
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18:32:08 <Jay__> Can you help me with firefox browser?
18:35:16 <Jay__> I do not understand why I was sent to this Support Channel when I need help from Mossula Firefox.
18:51:40 <Jay__> help!
18:51:40 <GizmoBot> Jay__: Welcome to the PortableApps.com official chatroom. Ask your question and someone should be able to help you shortly. If you still don't get an answer, try posting on the forums: http://portableapps.com/forums
18:52:18 <Jay__> Can you help me with firefox browser?
18:56:19 <Jay__> I do not understand why I was sent to this Support Channel when I need help from Mossula Firefox. Please tell me whether I will get help on this Support Channel or not.
20:26:17 <Gizmokid2005> Jay__: what is your question?
20:26:32 <Gizmokid2005> you weren't "sent" here by anything, you had to click on a specifically designed link to get here.
20:27:05 <Gizmokid2005> Jay__: for Mozilla Firefox you can find support information here: http://portableapps.com/support/firefox_portable
20:39:18 <Jay__> When I click on the Firefox icon, I recieve a warning textbox, stating that I need to restart the browser to add software. I have done that 3 times. What do I need to do know to open Firefox?
20:43:20 <Jay__> I looked at the link to the website, but I did not see any possible fixes to my dilema. Any other seggestions?
20:44:18 <Gizmokid2005> Jay__: are you using firefox portable?
20:52:31 <Jay__> Only to talk to you. I looked though the generic questions on this website, and nothing pertained to what I am experiencing.
20:54:46 <Jay__> When you asked "are you using firefox portable?" did you mean am I using a cell phone or a tablet? I am on a desktop.
20:57:41 <Gizmokid2005> No, are you using the version of Firefox that is distributed by PortableApps or are you using a local firefox install?
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21:03:17 <Jay__> I don't know
21:27:59 <Jay__> How do I find out?
21:50:42 <Jay__> Any suggestions? Should I delete Firefox from my harddrive, then re-install it?
22:47:14 <Jay__> I have gone for a walk